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Terms of Purchase

Find our Terms of purchase here:

Our Products

Flowers
All bouquets, arrangements and plants are handcrafted by a local florist. In all our products, we have tried to include flowers that are readily available. However, the assortment can vary between the florists, and due to seasonal availability. If a specific flower is not available, it will be replaced by a flower similar in shape and colour. In addition, please note that during floral peak days, such as Valentine's Day, Mother's Day, prices for specific types of flowers, like roses can be higher. Our florists always aim to create a bouquet as similar as possible to the original product. In most of our images, we show flowers that are in full bloom, to represent the look of the bouquet during most of its life. When the flowers are delivered they are fresh, and therefore may include flowers that are not yet in full bloom. This is not something negative, but ensures that your floral gift can be enjoyed for as long as possible. All prices are given below each product and size, respectively. Furthermore, the products shown in the webshop are example bouquets. The delivered bouquets can differ in appearance and in the number of flowers, depending on the season and region. The delivery fee of Euro 7.00 for domestic orders is already included in the displayed prices. For administration we have to charge an additional service fee of Euro 8.95. When ordering for delivery to another country, please see the listed price after selecting the country. In this case, we charge a service fee of Euro 6.50.

Add-ons
Pictures of add-ons (e.g. vase, greeting card) represent the type of product available and the actual item delivered by the florist may differ from the picture you see on the website.

Discount codes and e-Vouchers
If you have received a discount code or an e-voucher, you are responsible for it. To avoid someone else using your code and making a purchase with your voucher, make sure you keep it in a safe place.
Our discount codes and vouchers can be used in our webshop, in the order process before you complete the payment. Note that discounts are usually valid for a limited time only. For each purchase, only one discount code can be used. If products are already discounted on the website, additional discount codes cannot be uses. Information regarding this can be found in the information given to you in access with the discount code and/or e-voucher.
Please contact us if you experience any problems using the code and/or voucher.

Privacy Policy
Euroflorist Europe B.V. handles all customer information as confidential. The customer's contact details must be correctly completed as we might need to come into contact with the customer. Euroflorist Europe B.V. does not provide customer information to third parties without the customer’s explicit consent. For more information read our Privacy Policy.

Delivery times and Guarantees
General
The time of delivery may vary due to different agreements with delivery companies and florists, especially at Christmas and New Year. Delivery of your flowers usually takes place between 8.00 am and 8.00 pm on weekdays and 8.00 am to 4.00 pm on Saturdays. To ensure that your Christmas flowers arrive on time for Christmas, we might deliver one day in advance. Euroflorist Europe BV cannot guarantee a specific time of delivery but will make every effort to meet your request, if any.

Deliveries to hotels, hospitals, government agencies/offices, medical offices, etc.
If the delivery of our products is to hotels, hospitals, government agencies/offices, medical offices - facilities with a reception – then Euroflorist considers the order as executed and completed in the moment of the hand-over to the receptionist at the front desk.

Same Day Delivery
For orders placed before 3:00 pm Monday-Friday and 11:00 am on Saturdays, we can guarantee that your gift will be delivered on the same day to mainland and major cities. Euroflorist cannot guarantee deliveries on Sundays and public holidays like Christmas and New Year.

Sundays and Public Holidays
We do not guarantee delivery on Sundays and public holidays like Christmas and New Year. All orders for those dates will be delivered on the closest business day before or after requested date. Our office is also closed Sundays and holidays, and all emails will be answered the closest business day after.

Funeral orders
Funeral Sprays and wreaths are large products, and also require a large number of flowers. This type of product order should be placed 3 days in advance to guarantee delivery.
For funeral bouquets and condolences/sympathy products, we guarantee same day delivery if you order within our given time frame (see our same day delivery policy above, in the same section ‘Delivery times and Guarantees’).

International orders
Flower orders to other countries are delivered by a local representative in that country. We deliver flowers to most countries in the world with a few exceptions, such as war zones. If there is a large time difference we need the order the day before the delivery. All orders are handled during business hours.

Liabilities and Delivery Conditions
The customer takes full responsibility that the given recipient information is complete and correct. If there is a delay in the delivery due to incorrect or incomplete information (including door code) provided by the customer or if the recipient refuses the flowers, the order will not be refunded and there will be no compensation.

When you place an order you have an option to instruct the florist if the recipient is not home to leave the flowers at the door of the recipient or with a neighbor. However, in his own discretion and depending on the weather conditions the florist may decide not to leave the flowers at the door if they fear the flowers will be affected in a negative way. Euroflorist Europe B.V. will not be held responsible if the flowers are stolen.

The florist may contact the recipient to arrange delivery, in cases where delivery information is missing.

During extreme weather conditions, we cannot guarantee that your order will be delivered on time and date. If we do not succeed in delivering your order, the order will be delivered as soon as possible. In those extreme cases, our 100% satisfaction guarantee is not applicable.

The flowers will be delivered to the recipient by a local florist or a local courier company if the florist work with one.

Payment and Security
You have several payment options like Credit card, SOFORT banking, and Paypal to choose from when you make an order with Euroflorist Europe B.V.

All credit card payments with Euroflorist Europe B.V. are handled by an accredited and secure e-commerce company, and security of payment via our website is of the highest order.

Note: You must be 18 years or older to make a purchase with Euroflorist Europe B.V.

Order confirmation
After a purchase has been completed, you will see an order confirmation directly on the screen. An order confirmation is also sent to the given e-mail address you registered as a customer. Should you not have received a confirmation, please contact our helpful Customer Service.

Fraudulent orders
All acts of deception and fraudulent orders will be reported to and handled by the local police.

The right of withdrawal for consumers
Consumers have a statutory right of withdrawal. A consumer is any natural person who enters into a transaction for purposes which can be mainly attributed to either their commercial or independent professional activity.

 

Withdrawal
You have the right to withdraw within fourteen days without giving a reason from this contract.

The withdrawal period is fourteen days from the date you or a representative of yours, other than the carrier, has taken possession of the goods. To exercise your right you have to contact us ( Euroflorist Europe BV , Hullenbergweg 250 , 1101 BV Amsterdam, The Netherlands , Tel .: +43 (0) 720 22 9094, Fax: +43 (0) 1 92800 64, email: info@euroflorist.at ) by means of a clear statement (e.g. a letter consigned by post, fax or email) of your decision to withdraw from this contract.

To meet the withdrawal deadline, it is sufficient that you send notification of the right of withdrawal before the withdrawal period.

 

Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us as the cheapest standard), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction unless you explicitly agreed otherwise; in any case, you will not be charged fees for this repayment. We may withhold the reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.

You have to return the goods immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days. You are responsible for the direct cost of returning the goods. You only need to pay for any diminished value of the goods, where the value loss is due to a necessary check to ascertain the nature, characteristics, and functioning of the goods.

 

Exclusion of the right of withdrawal
The right does not apply to contracts for the supply of goods that can expire quickly or whose expiration date has passed quickly.

Example “Withdrawal”-template
(In case you would like to withdraw from the contract, please fill in the required information below and send back.)
- To Euroflorist Europe B.V.:
- Herewith I (your name) would like to withdraw from the contract of buying the following products (product number)/services (service description)
- Ordered (order date)/received (reception date)
- Name of person who placed the order
- Address of person who placed the order
- Signature of the person who ordered (only when sending in on paper via post)
- Date

 

Download and Distribution of Content
Downloading content from Euroflorist Europe B.V. websites is at your own risk.
Our content, including images, are protected by copyright laws. All images on the website are owned by the company, and any commercial use or display of our images and plagiarism of text, without our approval, is strictly forbidden. If you wish to use our images and/or text, please contact us.

Complaints
Please contact the delivery store (see information on wrapping paper) as soon as possible concerning your complaint. If you meet any further trouble, contact Euroflorist.

Refund policy
Refunds may occasionally be given at the discretion of the management.

IF PRODUCTS ARE DAMAGED OR FAULTY

Because of the perishable nature of many products you are advised to make any complaint within 1 working day of the delivery date of your Products.

We guarantee seven days of freshness for your flowers, plants or associated items from the date of delivery. If any flowers arrive damaged, die or wilt within seven days of delivery you should take a digital photograph of them and send it to us via our contact page or take the flowers to the florist shop that delivered them and we will replace the flowers and deliver them to you free of charge.

If you want to return a product to us, because it was damaged when delivered or is faulty, please use our returns policy. If you want a refund, not a repair or replacement we will refund you the price and the delivery costs and the cost of returning it to us. Please send us a receipt for the return postage costs.

We will inspect all products returned to us as faulty or damaged. If we discover that they are not faulty or damaged we may recharge you for the products and the costs incurred by us.

IF WE HAVE SENT YOU THE WRONG PRODUCTS

If we send you a Product that you have not ordered please use our returns policy set out. If you return it to us we will refund the price, the original delivery costs and the cost of returning it to us.

Return policy and complaints
If you are returning a product or you have a complaint please contact the Customer Services team via our contact page or by post at Euroflorist Deutschland GmbH, Lübecker Straße 24-26, 24306 Plön, Deutschland, Germany. You will then be given a returns reference number or customer service issue number (as appropriate). You must quote this number in all correspondence. Each return will be dealt with individually and the most appropriate action agreed with you.

Where products are being returned to us we advise you to return products by a secure postal method to the address given to you by our customer services representative and obtain a receipt as proof of returning it to us. If you have difficulties returning the Products, for example, by reason of their size, please contact us.

If you do not use the returns reference number on all correspondence it may delay our response to you.

VAT and Taxation Rules
Euroflorist Europe B.V. is part of Euroflorist Group, and the company is situated in the Netherlands. All orders made through Euroflorist Europe B.V. are delivered by a local florist or supplier in the country you made your order. When the delivery is taking place outside the Netherlands no Dutch VAT is applied in accordance with Dutch tax regulations. Local VAT is included in the product value delivered by the florist or supplier and paid by Euroflorist Europe B.V. Euroflorist Europe B.V. strictly follows the rules set up by each local tax authority.

Please note that we also have a web site designed for and focusing on our corporate customers.
Click here if you are a corporate customer and you want to be redirected to the Terms & Conditions of the Euroflorist Corporate website in your country. To continue and make a purchase as a corporate customer follow this link.

Online dispute resolution of European Union
The EU commission provides under the following link a platform dedicated to helping consumers and traders resolve their disputes out-of-court: http://ec.europa.eu/consumers/odr.